Milova

Accounts When creating your account at our site, all information that you provide us must be complete, accurate and up to date at all times. If you failed to do so, we are not responsible for any difficulties. ​ Order & Payment We are not able to modify or cancel any successful orders for any reason. If you happened to perform unintended multiple purchases or/and purchase the wrong product, we are not able to neither cancel, modify any of the orders nor to refund the amount. We have the right to cancel or refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order if we encounter any suspicious orders. ​ Product & Services By using our product and services, you agree not to duplicate, reproduce, copy or exploit any of our product, logo and services. We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectation. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Package We are not responsible for any lost or damage parcel upon delivery process as it is beyond our authorities. We are not responsible for any lost parcel upon delivery process due to wrong address provided. Refunds & exchanges Refunds or exchanges are only allowed if the items are received in a bad / damaged condition. Refunds are only in a form of store credit.

Milova Privacy Policy applies to the websites and applications where it appears. This policy describes how Milova treats personal information on the websites where it is located. It also applies to mobile websites and applications, where applicable. WE COLLECT INFORMATION FROM YOU AND ABOUT YOU We collect your contact information. For example, when you create an account on our site we collect your full name and email address. We may also collect your information when you enter a promotion on our site. We may collect payment information. For example, we may collect your credit card number, bank account information and billing information if you make a purchase. The third-party services provider we use to process credit card payments is Stripe and PayPal, Inc., and the personal data that you provide relevant to payment and credit card processing is subject to Stripe and PayPal’s security and privacy policies, found here respectively: Stripe, Paypal. We collect demographic information. We may collect information like your gender and age. We may also collect your zip code. We may collect this when you contact us or enter a promotion. We collect other information. If you use our site, we may collect information about the browser you’re using. We may also collect your computer’s IP address. We may look at what site you came from, or what site you visit when you leave us. WE COLLECT INFORMATION IN DIFFERENT WAYS We collect information directly from you. For example, if you sign up for emails, create an account, enter a promotion, or place an order. We also collect information if you contact us. We collect information from you passively. We use tracking tools like local storage to store information about your session. We collect information about users over time when you use this website. We may have third parties collect personal information this way. We get information about you from third parties. For example, our business partners may give us information about you. WE USE INFORMATION AS DISCLOSED TO YOU AND AS DESCRIBED HERE We use information to respond to your requests or questions. For example, we might use your information to respond to your customer feedback. We may use your information to assist you in fulfilling your purchases with a seller/buyer or enter you in a promotion. We use information to improve our products and services. We may use your information to make our website and products better. We may use your information to customize your experience with us. We use information for security purposes. We may use information to protect our company, our users, and our websites. We use information for marketing purposes. For example, we might provide you with information about new products and special offers (with your express consent only if required by applicable law). We might tell you about new features or updates. These may be third party offers or products we think you may find interesting. If you register with us, we’ll enroll you in our site email updates. To manage this, read the choices section below. We use information to communicate with you about your account or our relationship. We may contact you about your account or feedback. We might also contact you about this Privacy Policy or our site Terms. WE MAY SHARE INFORMATION WITH THIRD PARTIES We will share information within Milova family of companies. We will share information with third parties who perform services on our behalf. For example, we share information with vendors who send emails for us. We may also share information with companies that operate our websites, run a promotion, or fulfil purchases. We may share information with our business partners. For example, we will share information with third parties who co-sponsor a promotion. These partners may send you information about events and products by mail or email. We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency, investigatory body, or a similar authority, requests. We may share information when we are investigating potential fraud. This may include fraud we think has happened during a campaign or promotion. We may share information with any successor to all or part of our business. For example, if all or part of our business was sold or merged we may give our customer list as part of that transaction. We may share information for other reasons we may describe to you from time to time. YOU HAVE CERTAIN CHOICES ABOUT HOW WE USE YOUR INFORMATION You can opt out of receiving our marketing emails. To stop receiving our promotional emails, email us at support@milova.my or follow the instructions in any promotional message you get from us to unsubscribe. We will process any opt-out requests in accordance with applicable law. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include communications in response to your offer, list, purchase, sale, requests or questions. WE USE STANDARD SECURITY MEASURES The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices as described in this Policy. We also keep information as otherwise required by law. WE STORE INFORMATION IN MALAYSIA Information we maintain is stored within Malaysia. If you live outside of Malaysia, you understand and agree that we may transfer your information to Malaysia. This site is subject to Malaysia laws, which may not afford the same level of protection as those in your country. WE MAY LINK TO OTHER WEBSITES WE DON’T CONTROL If you click on a third-party link, you will be taken to platforms we do not control. This policy does not apply to the privacy practices of that website. Read other companies’ privacy policies carefully. We are not responsible for these third parties. Our site may also serve third party content that contains their own cookies or tracking technologies. We do not control the use of those technologies. CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Privacy Policy, we will notify you as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Returns To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. Otherwhise, the item is considered sold. To complete your return, we require a receipt / an order number / proof of purchase. If you need to return your item (the originally purchased item), send us an email at customercare@milova.my regarding your items. Our customer service team will assist on further steps. Exchanges We only replace items if they are defective or damaged. If you need to exchange your item (the originally purchased item), send us an email at customercare@milova.my regarding your items. Our customer service team will assist on further steps. Unfortunately, we are unable to offer any replacement for any other reasons.